Changelog

Added

• DialWise entered public beta as a single product surface for leads, calls, AI phone employees, website chatbots, outbound campaigns, workflow automations, knowledge bases, billing, scheduling, and CRM intelligence.
• Progressive web app support lets users install DialWise on supported phones and desktops.
• In-app What's New, a searchable Help Center, version pages, loading skeletons, shared phone input, multilingual dashboard support, and refreshed service-business copy improved the product experience.
• AI phone employees gained draft/live publishing, test calls, knowledge-base attachment, tool calling, phone-number assignment, dynamic outbound caller ID, call recordings, transcripts, post-call extraction, and credit-based usage.
• Outbound campaigns added snapshot and dynamic lead pools, multi-channel setup, retry scheduling, calling-window controls, status-aware dialing, and post-call lead status updates.
• Website chat added embeddable widgets, public chat pages, live inbox takeover, hand-back to AI, chatbot booking tools, prompt variables, knowledge-base answers, and CRM timeline sync.
• CRM Copilot added persistent sessions, cited natural-language answers, streaming markdown, slash commands, model selection, side-by-side compare mode, account context, transcript indexing, and consent before charged AI actions.
• Lead management gained an activity-first profile, inline editing, unified timelines, call-to-lead linking, custom fields, enrichment, automated CRM tasks, and scoped public CRM API access.
• Workflow Automations became a first-class product with a visual canvas, trigger library, router logic, native SMS and email nodes, signed webhooks, external automation connectors, error handling, run history, and paused-run review.
• Messaging expanded with live provider paths, message history, inbound message handling, templates, campaign SMS setup, lead-page SMS threads, and provider-agnostic in-call SMS.
• Billing moved to a credit ledger with grant, subscription, and purchased pools; checkout, customer portal, credit packs, plan tiers, low-balance warnings, and admin grants are now surfaced clearly.
• Integrations settings now centralize email sending, AI provider keys, automation connectors, webhook secrets, calendar sync toggles, and enrichment settings.
• Analytics added call-log reporting, saved reports, period snapshots, campaign stats, and manual sync controls.

Changed

• Workflow Automations moved from account settings into a dedicated sidebar product.
• The Help Center was redesigned to feel native to DialWise and remain searchable from the product shell.
• CRM Copilot compare mode, streaming behavior, markdown rendering, and account-context answers were polished.
• Workflow canvas connection rules now prevent invalid fan-out and cycles.
• Language settings were simplified and sensitive logs were redacted.

Fixed

• Fixed session persistence after social login callback.
• Fixed phone input regressions that wiped keystrokes, country selectors, or visible dial codes.
• Fixed empty lead population after voice sync and ensured post-call analysis writes to the right contact fields.
• Fixed outbound campaign first-call delay, concurrency limits, and stuck calling states.
• Fixed a booking route issue that prevented some public booking flows.
• Fixed chat widget launcher overlap when the panel was open.
• Fixed chat inbox filtering and stateless preview behavior.
• Fixed workflow canvas connection bugs and inspector option loading.
• Resolved type-checking issues and aligned generated client types.
• Fixed Help Center hydration without a major framework upgrade.

Security

• Added signature verification to production voice and tool webhooks.
• Removed public exposure of provider keys and rotated compromised credentials.
• Added origin validation for public widget keys.
• Hardened public scheduling with signed booking tokens and rate limits.
• Added signed outbound webhook headers for automations and tool dispatch.

Removed

• Removed the legacy voice integration and its old dashboard variants after the voice cutover.
• Removed Settings event-subscription cards now replaced by Workflow Automations.
• Removed the experimental industry playground from AI employee creation.
• Removed the template editor from Integrations in favor of domain and sending configuration.
• Removed the duplicate post-call classifier after extraction moved into the main call analysis flow.

Deprecated

• Deprecated the old SMS tool alias for existing synced agents; new agents should use the unified SMS tool.

Upgrade notes

• Voice agents created under the legacy voice path must be recreated or republished in the new builder.
• Reconnect business phone numbers in Telephony after the voice cutover.
• Review existing automations and move key follow-up logic into the Workflow Automations hub.
• Rotate any keys that may have been exposed before the security hardening release.
• Review Billing to confirm grant, subscription, and purchased credit pools after migration.

Added

• In-app Help Center with setup guides for leads, billing, phone setup, and campaigns.
• Reusable SMS and follow-up templates under Settings.

Added

• AI phone employees with name, voice, script, and inbound or outbound assignment.
• Business phone-number management for connecting and assigning numbers to AI employees.
• SMS notifications after important calls, with quiet hours and a configurable sender number.
• Analytics dashboard for call volume, outcomes, busy-time trends, and CSV export.
• Call recordings and searchable transcripts on call detail pages.

Changed

• Main dashboard cards now show usage stats and conversion-rate trends.