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What is an AI receptionist?
An AI receptionist is software that answers your phone line, qualifies callers, books appointments, and updates your CRM without a human agent in the loop. It responds in seconds and runs 24/7 on your business number.
What is a virtual receptionist?
A virtual receptionist service employs people who answer calls on your behalf, often from a shared call center. Quality varies by agent, and per-minute fees add up on busy lines.
Key differences
- Speed: AI answers in under three seconds; human queues add hold time.
- Cost: AI uses predictable credits; virtual services often charge $2–$3 per minute or monthly bundles.
- CRM: DialWise logs calls, transcripts, and bookings in one record; many virtual services email a message or require manual entry.
- Consistency: AI follows your script every time; human tone varies by shift.
FAQ
When should I use a virtual receptionist?
When you need a human for highly nuanced consults on every call and volume is low.
When should I use an AI receptionist?
When you miss after-hours calls, need outbound dialing at scale, or want one CRM for phones, chat, and follow-up.
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